Privacy Policy
Effective Date: April 28, 2026
Last Updated: April 28, 2026
The Head Lice Clinic ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (theheadliceclinic.com) or services, you agree to the practices described below.
1. Information We Collect
Information You Provide
- Contact information — name, phone number, email address, and mailing address when you call, email, or submit a form.
- Appointment information — names and ages of household members being treated or screened, preferred appointment times, and reason for visit.
- Health information — limited intake information related to lice screening and treatment, including hair length, allergies, and prior treatments.
- Payment information — credit/debit card, HSA/FSA card, or insurance information collected at the time of service. Card data is processed by our payment processor and is not stored on our servers.
Information Collected Automatically
- Usage data — pages viewed, links clicked, browser type, device type, operating system, and approximate location (derived from IP address).
- Cookies and similar technologies — small files stored in your browser to remember preferences, measure traffic, and improve site performance.
2. How We Use Your Information
- To schedule, confirm, and provide your appointments and treatment
- To communicate with you about your visit, follow-up care, or questions
- To process payments and submit insurance claims when applicable
- To improve our website, services, and customer experience
- To comply with legal, regulatory, and professional obligations
- To send occasional service updates or educational information (you can opt out at any time)
3. How We Share Your Information
We do not sell your personal information. We share information only as needed:
- Service providers — payment processors, scheduling platforms, email providers, and hosting providers that help us operate our business.
- Insurance and healthcare partners — when you authorize us to submit a claim or coordinate care.
- Legal compliance — when required by law, subpoena, or to protect the rights, safety, or property of our patients or staff.
4. Health Information and HIPAA
To the extent we collect protected health information (PHI), we handle that information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Oregon state privacy laws. A separate Notice of Privacy Practices is available at the clinic on request.
5. Cookies and Tracking
We use cookies and similar technologies to remember preferences and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
6. Data Retention
We retain personal information for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Health-related records are retained in accordance with applicable medical record retention laws.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access, alteration, disclosure, or destruction.
8. Your Choices and Rights
- Access and correction — request a copy of, or correction to, the information we hold about you.
- Marketing opt-out — unsubscribe from marketing emails using the link in any message, or by contacting us directly.
- Do Not Call — ask us to remove you from non-essential phone outreach at any time.
To exercise any of these rights, call us at (971) 306-8218 or email privacy@theheadliceclinic.com.
9. Children's Privacy
Our services are intended for families, including children, but children do not directly interact with our website. We collect a child's information only through a parent or legal guardian for purposes of scheduling and providing treatment.
10. Third-Party Links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes. Material changes will be highlighted on our website.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
The Head Lice Clinic
Portland, OR
Phone: (971) 306-8218
Email: privacy@theheadliceclinic.com